What's your policy on faults and warranties?

All our products have at least a one year warranty (except selected greenhouses).

Faults are very rare, but if you consider an item to be faulty please call us immediately as we may be able to help solve the problem over the phone. If the item needs to be returned for inspection, please check with us first.

Faulty items will be replaced after the first 30 days from date of receiving your order. Within the first 30 days you also have the option to have the faulty product refunded.

In the event of a part failing we may choose to replace the faulty part not the whole product.

Please note that we are not responsible for any consequential loss or expenditure incurred as a result of any fault arising.